19host.Terms of Service The User right 1. After completing the payment, the user is allowed to use the related products normally, continuously and steadily. 2. After completing the payment, the user enjoys the right to freely control the related products. 3. The product pages details are consistent with the product. User obligations 1. Users need to improve their contact information in the 19host user management system profile to avoid failure to receive system notifications when the service product expires or other emergency issues to obtain the latest news of 19host. 2. As 19host is a Hong Kong company, users must comply with Hong Kong laws and regulations when using 19host products. At the same time, laws in Hong Kong do not give service providers the right and obligation to review users' content. Therefore, users are required to review and comply with relevant regulations. Regulations. The regulations to be observed include but are not restricted to the following: a. Computer Crimes Ordinance b. Electronic Transaction Regulations c. Unsolicited Electronic Information Regulations d. Personal Data / Privacy Regulations e. Copyright Ordinance 3. At the same time, 19host prohibits users from using our resources for the following purposes: a. Sensitive political use b. Any hacking or attack c. Send spam d. Acts involving any criminal offense 4. 19host reserves the right to do the following actions when receiving complaints or government and court orders: a. Shut down the server or IP address used by the user upon receipt of a government order b. Receive relevant documents from the court or the reconnaissance agency, and need to follow the instructions to provide corresponding data, evidence or even shut down the user server c. After receiving the complaint from the third party or the lawyer's letter and evidence entrusted by the lawyer, the server of the user shall be shut down and the evidence shall be preserved d. When 19host's network security department receives a complaint from a third party or IP management department, it stops the abuse of IP addresses e. Terminate the server or network connection of the user when the network security department of 19host detects the illegal attack of the user f. When the upstream supplier of 19host is complained or investigation due to the user's information content or behavior, 19host shall cooperate as necessary, including but not limited to submitting evidence or disconnecting the user 5. Important: If the user violates the above relevant terms and conditions, 19host will stop the operation of its host service, and all payments will not be refunded. 19host reserves the right to delete the host and suspend the host until the member account is deleted. Service Term 19host will provide server services for users from the date the user completes the payment until the user applies for a refund, arrears, non-renewal, and forgets to renew the fee. Disclaimer 19host is not responsible for any of the following situations: 1. The server cannot be accessed (used) or data is lost due to user arrears, non-renewal or forgotten renewal. 2. The server cannot be accessed (used) or data is lost due to improper user operations or other related behaviors. 3. Inaccessible or data loss due to user's website content or use behavior in violation of the user obligations of this article 4. Inaccessibility or data loss due to major social abnormal events such as wars, armed conflicts, strikes, riots, riots, etc. 5. Inaccessibility or data loss due to severe disasters such as earthquakes, tsunamis, typhoons, sea waves, floods, locust disasters, storms, hail, sandstorms, volcanic eruptions, landslides, avalanches, mudslides, etc. 6. Due to factors beyond our control and causing widespread Internet transmission failure, such as disasters, man-made destruction, and telecommunications infrastructure failure caused by wars; the impact of large-scale network failure caused by hacker attacks. 7. 19host advises users to regularly backup data for the sake of data security and stable operation of the business. 19host is not obliged to provide any backup data to users. Refund policy 1. Server products couldn’t be refund from the date of completion of payment, 2. 19host could stop providing service without refund in one of the following situations and: a. Malicious trial of 19host products, malicious purchase of server for illegal purposes (traffic attack, Trojan horse propagation, etc.) b. Violation of the terms of user's obligations in this article. Liability for breach of contract 1. 19host guarantees that the server will reach the standard of 99.99% online under normal circumstances. If the user proves that 19host does not have the capacity to achieve this target, we will extend the service period as compensation. Except for the contents stipulated in this clause and other errors or force majeure. 2. If the user violates the provision of the user obligations of this Terms of Service, 19host will directly delete all the user's data without providing for backup and compensation. 3. If the user violates the terms of service and there are serious consequences or adverse effects, 19host will not only delete the user's data, and will not provide backup and compensation, but will also actively cooperate with the work of the relevant departments and provide the relevant materials as evidence. Change of terms of service 19host reserves the right to change the terms of service at any time. When we change, we change the last update date at the end. We encourage users to check this page frequently to keep abreast of the latest regulations. You acknowledge and agree that it is your responsibility to regularly review the latest terms of service. 2021/02/05
